Shipping Policy – Varsasonali

Effective Date: January 8, 2025

Thank you for choosing Varsasonali for your luxury furniture needs. We aim to provide a seamless and efficient shipping experience for all our customers. Below, you will find detailed information about our shipping procedures, costs, and other relevant terms. Please take a moment to review our shipping policy.

1. Shipping Locations

Currently, we only offer shipping within the United States. Unfortunately, we are unable to process international orders at this time. For any inquiries regarding international shipments, please contact us at info@varsasonali.com to discuss potential solutions.

2. Shipping Methods and Carriers

We offer several shipping options depending on your location and the size of the items being purchased. Our primary shipping carriers are:

  • Standard Ground Shipping: This option is typically used for smaller or less bulky items.
  • White Glove Delivery: For larger furniture items, we provide a premium delivery service that includes delivery, placement in your room of choice, and assembly if necessary.
  • Freight Shipping: For oversized items that require special handling, we may use freight carriers.

Shipping carriers may include companies such as UPS, FedEx, and regional delivery services, depending on your location.

3. Shipping Costs

  • Shipping Fees: Shipping costs are calculated based on the size, weight, and destination of your order. You can view the total shipping cost during checkout before completing your purchase.
  • Free Shipping Promotions: From time to time, we may offer free shipping promotions on selected items or orders over a specific amount. Be sure to check our website for any ongoing offers.
  • Additional Charges: In some cases, additional delivery charges may apply for oversized or heavy items, remote locations, or special delivery requests. These charges will be clearly displayed during the checkout process.

4. Processing Time

  • Order Processing: After your order is placed, we aim to process and ship your items within 7-10 business days. For custom or made-to-order items, the processing time may be longer. You will be notified of any delays.
  • Shipping Time: Shipping times vary depending on your location and the shipping method selected. Once your order ships, you will receive a tracking number so you can monitor your package’s progress.
    • Standard Ground Shipping: Typically takes 5-7 business days depending on your location.
    • White Glove Delivery: Delivery time for white glove service may vary but generally takes 7-14 business days.
    • Freight Shipping: Oversized items may take 10-15 business days to arrive.

5. Order Tracking

Once your order has shipped, we will provide you with a tracking number via email. You can use this tracking number to check the status of your delivery on the carrier’s website. For white glove and freight deliveries, the carrier will contact you to schedule a convenient delivery time.

6. Delivery Timeframe

  • Standard Shipments: Most orders will be delivered within the timeframes provided above. However, some remote areas may experience slightly longer shipping times.
  • White Glove Deliveries: For white glove service, the delivery team will contact you to arrange a suitable delivery time. The delivery may take several days to schedule depending on your location and availability.
  • Freight Deliveries: Large items shipped via freight may take longer to arrive and will require coordination for a specific delivery time.

7. Delivery Issues

If you experience any issues with your delivery, such as a delayed shipment or lost package, please contact our customer service team at info@varsasonali.com or call us at (269) 624-6963. We will investigate the issue and work with the carrier to resolve it promptly.

8. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 5 business days of receiving your shipment. Provide detailed information and photographs of the damaged item, as well as the packaging. We will assist you in arranging for a return, exchange, or replacement at no additional cost.

  • Damage during Shipping: In the case of damaged goods, we may require you to return the item or provide further documentation before processing a refund or replacement.
  • Freight Shipments: If you receive an item via freight delivery that is damaged, please make sure to inspect the product immediately and report any damages to the delivery team before signing for the item.

9. Shipping Restrictions

  • PO Boxes: We do not ship to PO Boxes, so please provide a valid street address for delivery.
  • Remote Locations: Certain remote areas or locations that are difficult to access may incur additional shipping charges. We may contact you if we are unable to deliver to your location or if additional fees are required.

10. Missing Packages

In the event that your package is marked as delivered, but you have not received it, please check with your local carrier, neighbors, or your building’s management (if applicable). If the package is still unaccounted for, please contact us immediately, and we will work with the carrier to investigate and resolve the issue.

11. Returns Due to Shipping Errors

If you receive the wrong product or an item that is significantly different from what was ordered, please contact us within 7 days of delivery. We will arrange for the correct item to be sent to you and arrange for the return of the incorrect item at no extra cost to you.

12. International Shipping

At this time, we do not offer international shipping. We only ship to locations within the United States. Please check back in the future for potential updates regarding international delivery options.

13. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please reach out to our customer service team:

Varsasonali
71571 County 652 Rd,
Lawton, Michigan (MI), 49065
Phone: (269) 624-6963
Email: info@varsasonali.com
Website: www.varsasonali.com

We appreciate your business and are committed to ensuring your satisfaction with every order. Thank you for choosing Varsasonali for your luxury furniture needs!